Frequently Asked Questions

Can I recover data if the drive shows as unmounted?

The drive cannot be accessed if it's not mounted. Please try to mount it in Disk Utility, then run EaseUS Data Recovery Wizard and scan the disk to recover lost data.

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How can I find the lost data from the scan result?

EaseUS Data Recovery Wizard offers data filtering and search functions. You can filter the files by size and type, or search them by file/folder name or file extension.

Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions. The Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5GB.

Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory information (which contains a file name, timestamp and size info, etc.) and data content. If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory information. There is still a chance to recover the data content with the RAW Recovery method in our software.

How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As a reference, hard drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

Download EaseUS Data Recovery Wizard Latest Version for Windows & Mac OS – Don’t be frustrated if your important files on your PC are lost, erased, or even accidentally formatted. If the file has just disappeared, it is very likely that you can restore it again by using file recovery software. One file recovery software that you can use to restore deleted files is the EaseUS Data Recovery Wizard. This software from EaseUS has a very powerful free version, as well as the Pro version if you feel less satisfied with the free version.

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For information, the difference between the free and paid versions is only in the amount of data that you can save. EaseUS Free Data Recovery Wizard provides a limit of 2GB, while the Pro version that is priced at $69.95 can restore as much data as you want. We are very satisfied using the free version because the important data that we usually want to recover is only in the form of documents, photos, and other small files. For this reason, this time this data recovery software and we want to help you to recover data loss.

How to Restore Missing or Deleted Files

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If you notice that a file is missing or deleted either because of virus attack, accidentally deleted, hard drive problem, system crash, partition corrupt, formatted, or other reasons. Then you can download and install the Data Recovery Wizard. To avoid loss of data, make sure not to install on a drive other than the one to be recovered. After that, you just run it. Select the drive where the missing file is stored, then press Scan. In this example, I want to restore the file on a flash that I neglected to format even though there are still important files that I have not backed up.

The EaseUS Data Recovery Wizard will display two recovery panels, namely Quick Scan Result and Deep Scan Result. If the file you want to restore is in the Quick Scan Result, then you can immediately check and press “Recover” to restore it. Usually, files that have just been deleted OR lost will be immediately detected here. But if it’s not there, just check it in Deep Scan Result. Make sure you wait for the deep scanning process to complete before recovery. This deep scan process is longer than the quick scan but can detect files that have been deleted long enough.

Make sure you save the result file recover on the other drive to avoid corrupt files when recovered. Let’s say you restore the file on the flash disk, then save the recovery results on the C or D drive other than the flash disk. If you are lucky, your lost file can be returned without problems. However, there are times when your lost file cannot be found, or found but cannot be returned (corrupt, cannot be opened, or others). For that, make sure you do recovery immediately after you realize the loss of the file. By using EaseUS Data Recovery Wizard you can recover any data from any media and any type of files.

Download EaseUS Data Recovery Wizard Latest Version

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• Download EaseUS Data Recovery Wizard for Windows – Download
• Download EaseUS Data Recovery Wizard for Mac OS – Download